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It is not possible for a company to implement Call Quality Assurance program successfully while failing to implement one important component that determines the real success of the program; coaching. Coaching is a very critical component of any successful quality assurance program. This is basically a process in which feedback is delivered to call center agents on a timely and consistent basis. It is important that a company has coaching sessions because these sessions help in recognizing the assets and strengths of call center agents in addition to keying out the different areas where these...

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What type of food is made by the foreign domestic workers?

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